FAQ

General Questions

You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us

WHAT IS REQUIRED TO RENT A SCOOTER? DO I NEED ANY SPECIAL LICENCE ?

You need to come with your passport or identity card, a credit card or cash to pay a deposit and your driving license. To rent a scooter with Alfa Rent Makarska you must be in possession of a valid driving license and valid under the laws of the related country.

CAN THE SCOOTER BE USED BY TWO PEOPLE ?

Yes. You can ride all our scooters with a passenger.

DO YOU HAVE DELIVERY SERVICE ?

No but we offer transfer service to our office in Makarska. All pickups and drop offs are done in our main office in Makarska.

CAN I TRAVEL OUTSIDE THE CITY ?

Yes. But you should consider the limits: the renter is not allowed to drive on a highway with a 50cc scooter or offroad. Take note on your daily mileage limit. All scooters have built in GPS tracking devices.

DO I GET MY MONEY BACK IF I COME BACK EARLIER ?

Unfortunately, no. Once you have started your rental the amount paid cannot be returned. We do not make money refunds if the renter returns the scooter (or/and extras) before the date and time mentioned in the contract.

WHAT HAPPENS IF I COME LATER THAN MY RENTAL CONTRACT EXPIRES ?

The renter has to inform the rental shop about any contract extensions in advance. Due to the contract conditions, MakarskaRent will charge extra fee and cost of extra time in case of late return. Moreover, it is illegal to drive with an expired rental contract. In case the renter would like to extend the contract it is necessary to inform the shop and to have an updated contract, which can be picked up from the shop or sent by email.

CAN I DRIVE WITHOUT A HELMET ?

No. It is absolutely prohibited to drive a scooter without a helmet on. Both, a driver and a passenger must have their helmets on, even if it is a 50cc scooter.

WHAT IS COVERED BY THE INSURANCE ?

Third Party Property Damage Insurance. It covers property damage to your vehicle caused by an fault driver (third party). Insurance does not cover you or your vehicle if you have an accident that is your fault, or if your vehicle is stolen, damaged or destroyed by fire. In that case, all damaged cost to rented vehicle need to pay client.

WHAT HAPPENS IF I HAVE AN ACCIDENT OR THE SCOOTER IS STOLEN?

You are fully covered by the insurance for damages or injury to a third party in case its third party fault. For damages caused to the scooter, or theft of the scooter are paid apart in case of loss or damage with deposit if enough, or else extra charge.

IS ANY DEPOSIT NECESSARY ?

Yes. You need to pay a deposit for scooter. However, it will not be charged to your card unless there is any event that would require it. If everything is ok with scooter on return you will get the deposit back.

DO I NEED TO FILL THE TANK WITH PETROL?

Yes, you must refill the tank to the same level as you have rented it or we will charge you for the missing gasoline when you bring the scooter back. Usually we rent scooter with full tank.

IS THERE ANY MILEAGE LIMIT ?

Please read carefully terms and conditions in rental agreement, if mileage limit is mention than mileage limit applies to specified rented vehicle.

WHICH DRIVING LICENSE DO I NEED FOR DRIVING YOUR SCOOTERS?

50cc scooter – Min. 18 years, B/AM (car) driving license.
125cc scooter- Min. 21 years, A1 or A (motorcycle) driving license.
over 125cc- Min. 24 years, A  (motorcycle) driving license.

WHAT IF I CANCEL MY RESERVATION?

In case of cancellation of online booking, no refund is given.

DO I NEED AN INTERNATIONAL DRIVERS' LICENSE?

From drivers from EU / EAA no need.
In case other countries, generally no as long as the Croatian Police can read and understand your license (for example we won’t accept licenses written in Chinese, Thai, Arabic, Cyrillic etc etc), BUT…  theoretically you should not drive without one if your license is from outside the EU/EEA. The police is very lenient about it, but the ticket is potentially very expensive (€350), so it’s a risk that you decide if you would like to take or not as we are not responsible for the tickets.

WHAT IF I GET A TICKET ?

You are responsible for all traffic violations.
Any ticket caused by client is charged by deposit.

WILL YOU COME PICK ME UP...?

In case of an accident caused by another vehicle, or if the scooter breaks down, we will come pick you up, and you will not incur into any extra expense.

In case you don’t want to ride anymore (and you are far from our office) or in case of an accident caused by you, the cost is €50, plus €3/kilometer for every kilometer between the renting location and the place where the motor scooter is returned or abandoned, plus any additional recovery expenses TSR incurs.

I HAVE NEVER BEEN DRIVING SCOOTER ?

No worries, we can teach you for small fee. We offer 30min. driving instruction witch is more than enough for any new rider to learn. Please select extra service on checkout. If you still feel uncomfortable after lesson or we realized you arent ready for road, we will refund you scooter rental price.

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